===== Git Winch Refund Policy ===== **Effective:** 25 June 2025 ==== 1. General Policy ==== We offer refunds only under these conditions: ^ Scenario ^ Refund Eligibility ^ How to Request ^ Notes ^ | Failed payment | 100% refund | Automatic within 7 days | Excludes any payment gateway fee | | Duplicate charge | Full refund | Submit billing ticket | Requires transaction proof | | Service unavailability | Credit adjustment | Email admin@gitwinch.com | Shared/Semi-Private only | ==== 2. Model-Specific Rules ==== **Shared Hosting (Pay-as-you-go):** * Unused credits are //non-refundable// * Service pauses when credits are fully consumed **Semi-Private Hosting:** == One-time fee is non-refundable after: == * Domain activation (``.gitwinch.com``) * First successful Git connection **Business-Owned Cloud:** == License fee refundable only if: == * Cancelled before server provisioning * Technical incompatibility (verified by our team) ==== 3. Non-Refundable Items ==== - Consumed credits (Shared Hosting) - Custom configuration work - Training sessions - Foreign exchange differences - Gateway fees - Taxes that were paid ==== 4. Refund Process ==== == Email admin@gitwinch.com with: == * Transaction ID in case of failed payment * Reason for request * Log files (if applicable) == We respond within 3 business days == == Approved refunds: == * Processed in **INR only** * Deductions for: * Payment gateway charges * Consumed resources * Taxes, if paid ==== 5. Important Notes ==== * **No refunds will be given for:** * Force majeure events (natural disasters, wars) * Violations of our Terms of Service == Processing Times: == - Refunds take **7-10 days** to reflect after approval **Contact:** admin@gitwinch.com for disputes ~~NOTOC~~