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| redunds [2025/06/25 16:48] – cherin | redunds [2025/07/02 22:20] (current) – removed admin | ||
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| - | ===== Git Winch Refund Policy ===== | ||
| - | **Effective: | ||
| - | ==== 1. General Policy ==== | ||
| - | We offer refunds only under these conditions: | ||
| - | |||
| - | ^ Scenario | ||
| - | | Failed payment | ||
| - | | Service unavailability* | ||
| - | | Duplicate charge | ||
| - | |||
| - | *Applies only to Shared/ | ||
| - | |||
| - | ==== 2. Model-Specific Rules ==== | ||
| - | **Shared Hosting (Pay-as-you-go): | ||
| - | - Unused credits are **non-refundable** | ||
| - | - Service pauses when credits expire | ||
| - | |||
| - | **Semi-Private Hosting: | ||
| - | - One-time fee is **non-refundable** after: | ||
| - | - Domain activation (`< | ||
| - | - First successful Git connection | ||
| - | |||
| - | **Business-Owned Cloud: | ||
| - | - License fee refundable **only if**: | ||
| - | - Cancelled before server provisioning | ||
| - | - Technical incompatibility (verified by our team) | ||
| - | |||
| - | ==== 3. Non-Refundable Services ==== | ||
| - | - Custom configuration work | ||
| - | - Training sessions | ||
| - | - Credit purchases (Shared Hosting) | ||
| - | |||
| - | ==== 4. Process ==== | ||
| - | 1. Email **admin@gitwinch.com** with: | ||
| - | - details of issue including log files with error details | ||
| - | - Reason for request | ||
| - | 2. We respond within **3 business days** | ||
| - | 3. Approved refunds processed via original payment method (7-10 days) | ||
| - | |||
| - | ==== 5. Exceptions ==== | ||
| - | - Force majeure events (natural disasters, wars) | ||
| - | - Violations of our Terms of Service | ||
| - | |||
| - | **Contact: | ||
| - | |||
| - | ~~NOTOC~~ | ||