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| redunds [2025/06/25 20:28] – cherin | redunds [2025/07/02 22:20] (current) – removed admin | ||
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| - | ===== Git Winch Refund Policy ===== | ||
| - | **Effective: | ||
| - | ==== 1. General Policy ==== | ||
| - | We offer refunds only under these conditions: | ||
| - | |||
| - | ^ Scenario | ||
| - | | Failed payment | ||
| - | | Duplicate charge | ||
| - | | Service unavailability | ||
| - | |||
| - | ==== 2. Model-Specific Rules ==== | ||
| - | **Shared Hosting (Pay-as-you-go): | ||
| - | - Unused credits are // | ||
| - | - Service pauses when credits expire | ||
| - | |||
| - | **Semi-Private Hosting: | ||
| - | == One-time fee is // | ||
| - | * Domain activation (``< | ||
| - | * First successful Git connection | ||
| - | |||
| - | **Business-Owned Cloud: | ||
| - | == License fee refundable //only if//: == | ||
| - | * Cancelled before server provisioning | ||
| - | * Technical incompatibility (verified by our team) | ||
| - | |||
| - | ==== 3. Non-Refundable Items ==== | ||
| - | - Consumed credits (Shared Hosting) | ||
| - | - Custom configuration work | ||
| - | - Training sessions | ||
| - | - Foreign exchange differences | ||
| - | |||
| - | ==== 4. Refund Process ==== | ||
| - | == Email **admin@gitwinch.com** with: == | ||
| - | * Transaction ID in case of failed payment | ||
| - | * Reason for request | ||
| - | * Log files (if applicable) | ||
| - | == We respond within **3 business days** == | ||
| - | == Approved refunds: == | ||
| - | * Processed in **INR only** | ||
| - | * Unordered List Item | ||
| - | * Deductions for: | ||
| - | * Payment gateway charges (2.5%) | ||
| - | * Consumed resources | ||
| - | |||
| - | ==== 5. Important Notes ==== | ||
| - | * **No refunds will be given for:** | ||
| - | * Force majeure events (natural disasters, wars) | ||
| - | * Unordered List ItemViolations of our Terms of Service | ||
| - | |||
| - | == **Processing Times:** == | ||
| - | - Refunds take **7-10 days** to reflect after approval | ||
| - | |||
| - | **Contact: | ||
| - | ~~NOTOC~~ | ||