This is an old revision of the document!
Effective: release_date
We offer refunds only under these conditions:
| Scenario | Refund Eligibility | How to Request |
|---|---|---|
| Failed payment | 100% refund | Automatic within 7 days |
| Service unavailability* | Pro-rated credit | Email support@gitwinch.com |
| Duplicate charge | Full refund + 10% bonus | Submit billing ticket |
<small>*Applies only to Shared/Semi-Private hosting</small>
Shared Hosting (Pay-as-you-go): - Unused credits are non-refundable - Service pauses when credits expire
Semi-Private Hosting: - One-time fee is non-refundable after:
Business-Owned Cloud: - License fee refundable only if:
- Custom configuration work - Training sessions - Credit purchases (Shared Hosting)
1. Email refunds@gitwinch.com with:
2. We respond within 3 business days 3. Approved refunds processed via original payment method (7-10 days)
- Force majeure events (natural disasters, wars) - Violations of our Terms of Service
Contact: finance@gitwinch.com for disputes