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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| refunds [2025/07/02 22:15] – admin | refunds [2025/07/02 22:19] (current) – admin | ||
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| **Business-Owned Cloud: | **Business-Owned Cloud: | ||
| - | == License fee refundable | + | == License fee refundable only if: == |
| * Cancelled before server provisioning | * Cancelled before server provisioning | ||
| * Technical incompatibility (verified by our team) | * Technical incompatibility (verified by our team) | ||
| Line 29: | Line 29: | ||
| - Custom configuration work | - Custom configuration work | ||
| - Training sessions | - Training sessions | ||
| - | - Foreign exchange differences | + | - Foreign exchange differences |
| + | - Gateway fees | ||
| + | - Taxes that were paid | ||
| ==== 4. Refund Process ==== | ==== 4. Refund Process ==== | ||
| - | == Email **admin@gitwinch.com** with: == | + | == Email admin@gitwinch.com with: == |
| * Transaction ID in case of failed payment | * Transaction ID in case of failed payment | ||
| * Reason for request | * Reason for request | ||
| * Log files (if applicable) | * Log files (if applicable) | ||
| - | == We respond within | + | == We respond within 3 business days == |
| == Approved refunds: == | == Approved refunds: == | ||
| * Processed in **INR only** | * Processed in **INR only** | ||
| - | * Unordered List Item | ||
| * Deductions for: | * Deductions for: | ||
| * Payment gateway charges | * Payment gateway charges | ||
| - | * Consumed resources | + | * Consumed resources |
| + | * Taxes, if paid | ||
| ==== 5. Important Notes ==== | ==== 5. Important Notes ==== | ||
| * **No refunds will be given for:** | * **No refunds will be given for:** | ||
| * Force majeure events (natural disasters, wars) | * Force majeure events (natural disasters, wars) | ||
| - | | + | |
| - | == **Processing Times:** == | + | == Processing Times: == |
| - Refunds take **7-10 days** to reflect after approval | - Refunds take **7-10 days** to reflect after approval | ||
| **Contact: | **Contact: | ||
| ~~NOTOC~~ | ~~NOTOC~~ | ||