Git Winch Guide

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Git Winch Refund Policy

Effective: 25 June 2025

1. General Policy

We offer refunds only under these conditions:

Scenario Refund Eligibility How to Request Notes
Failed payment 100% refund Automatic within 7 days Excludes any payment gateway fee
Duplicate charge Full refund Submit billing ticket Requires transaction proof
Service unavailability Credit adjustment Email admin@gitwinch.com Shared/Semi-Private only

2. Model-Specific Rules

Shared Hosting (Pay-as-you-go):

  • Unused credits are non-refundable
  • Service pauses when credits are fully consumed

Semi-Private Hosting:

One-time fee is non-refundable after:
  • Domain activation (``<your-company-name>.gitwinch.com``)
  • First successful Git connection

Business-Owned Cloud:

License fee refundable only if:
  • Cancelled before server provisioning
  • Technical incompatibility (verified by our team)

3. Non-Refundable Items

  1. Consumed credits (Shared Hosting)
  2. Custom configuration work
  3. Training sessions
  4. Foreign exchange differences
  5. Gateway fees
  6. Taxes that were paid

4. Refund Process

Email admin@gitwinch.com with:
  • Transaction ID in case of failed payment
  • Reason for request
  • Log files (if applicable)
We respond within 3 business days
Approved refunds:
  • Processed in INR only
  • Deductions for:
    • Payment gateway charges
    • Consumed resources

5. Important Notes

  • No refunds will be given for:
    • Force majeure events (natural disasters, wars)
    • Violations of our Terms of Service
Processing Times:
  1. Refunds take 7-10 days to reflect after approval

Contact: admin@gitwinch.com for disputes

refunds.1751487548.txt.gz · Last modified: by admin

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