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troubleshooting [2025/07/05 19:20] โ€“ admintroubleshooting [2025/07/31 17:56] (current) โ€“ admin
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 ======Trouble Shooting====== ======Trouble Shooting======
  
-**NOTE:** If you encounter a persistent problem when using //Git Winch// please email us at admin@gitwinch.com+**NOTE:** If you encounter a persistent problem when using //Git Winch// please email us at **admin@gitwinch.com**
  
 **Starting trouble**\\ **Starting trouble**\\
-If the application simply does not start or displays a dialog and then quits, usually it would be because the application was not able to load some critical files that are always needed. For example; if the language you had set the value for //trTranslate=// in the ini file was not available, it will not be able to proceed. That is because it just does not understand what messages to show you!+If the application simply does not start or displays a dialog and then quits, usually it would be because the application was not able to load some critical files that are always needed. For example; if the translation file for the language you had set the value for //trTranslate=// in the ini file was not available, it will not be able to proceed. That is because it just does not understand what messages to show you!
  
-The solution is usually simple: Just get the original downloadable zip file from our website and use that as per the instructions given here.+The solution is usually simple: Just get the original downloadable zip file from our website and use that as per the [[/installation?do=export_xhtml|instructions given here.]]
  
 **Git functionality**\\ **Git functionality**\\
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 **Handling known_hosts file**\\ **Handling known_hosts file**\\
 Whenever you connect to a new Git host using an SSH key, your computer would want to know if the connection to the server is to be allowed. So when you clone a new repository, first //Git Winch// preforms a check to see if the connection is to a "known host". Internally //Git Winch// runs a special batch file "setknownhosts.bat" and that fetches the correct data from the server and if found okay, it would append a file at //known_hosts// which is inside the .ssh sub-folder inside your Windows <userprofile> folder. This uses a special utility called ssh-keyscan and unfortunately, Windows does not update this to the current requirements. So install the latest SSH utilities from https://github.com/PowerShell/Win32-OpenSSH/releases Choose an appropriate .msi installer from the list there and run it. Whenever you connect to a new Git host using an SSH key, your computer would want to know if the connection to the server is to be allowed. So when you clone a new repository, first //Git Winch// preforms a check to see if the connection is to a "known host". Internally //Git Winch// runs a special batch file "setknownhosts.bat" and that fetches the correct data from the server and if found okay, it would append a file at //known_hosts// which is inside the .ssh sub-folder inside your Windows <userprofile> folder. This uses a special utility called ssh-keyscan and unfortunately, Windows does not update this to the current requirements. So install the latest SSH utilities from https://github.com/PowerShell/Win32-OpenSSH/releases Choose an appropriate .msi installer from the list there and run it.
 +
 +Read more [[knownhosts?do=export_xhtml|about known_hosts here]]
  
  
troubleshooting.1751736020.txt.gz ยท Last modified: by admin