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troubleshooting [2025/07/05 19:20] โ€“ admintroubleshooting [2025/07/31 17:56] (current) โ€“ admin
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 ======Trouble Shooting====== ======Trouble Shooting======
  
-**NOTE:** If you encounter a persistent problem when using //Git Winch// please email us at admin@gitwinch.com+**NOTE:** If you encounter a persistent problem when using //Git Winch// please email us at **admin@gitwinch.com**
  
 **Starting trouble**\\ **Starting trouble**\\
 If the application simply does not start or displays a dialog and then quits, usually it would be because the application was not able to load some critical files that are always needed. For example; if the translation file for the language you had set the value for //trTranslate=// in the ini file was not available, it will not be able to proceed. That is because it just does not understand what messages to show you! If the application simply does not start or displays a dialog and then quits, usually it would be because the application was not able to load some critical files that are always needed. For example; if the translation file for the language you had set the value for //trTranslate=// in the ini file was not available, it will not be able to proceed. That is because it just does not understand what messages to show you!
  
-The solution is usually simple: Just get the original downloadable zip file from our website and use that as per the instructions given here.+The solution is usually simple: Just get the original downloadable zip file from our website and use that as per the [[/installation?do=export_xhtml|instructions given here.]]
  
 **Git functionality**\\ **Git functionality**\\
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 **Handling known_hosts file**\\ **Handling known_hosts file**\\
 Whenever you connect to a new Git host using an SSH key, your computer would want to know if the connection to the server is to be allowed. So when you clone a new repository, first //Git Winch// preforms a check to see if the connection is to a "known host". Internally //Git Winch// runs a special batch file "setknownhosts.bat" and that fetches the correct data from the server and if found okay, it would append a file at //known_hosts// which is inside the .ssh sub-folder inside your Windows <userprofile> folder. This uses a special utility called ssh-keyscan and unfortunately, Windows does not update this to the current requirements. So install the latest SSH utilities from https://github.com/PowerShell/Win32-OpenSSH/releases Choose an appropriate .msi installer from the list there and run it. Whenever you connect to a new Git host using an SSH key, your computer would want to know if the connection to the server is to be allowed. So when you clone a new repository, first //Git Winch// preforms a check to see if the connection is to a "known host". Internally //Git Winch// runs a special batch file "setknownhosts.bat" and that fetches the correct data from the server and if found okay, it would append a file at //known_hosts// which is inside the .ssh sub-folder inside your Windows <userprofile> folder. This uses a special utility called ssh-keyscan and unfortunately, Windows does not update this to the current requirements. So install the latest SSH utilities from https://github.com/PowerShell/Win32-OpenSSH/releases Choose an appropriate .msi installer from the list there and run it.
 +
 +Read more [[knownhosts?do=export_xhtml|about known_hosts here]]
  
  
troubleshooting.1751736055.txt.gz ยท Last modified: by admin